Shipping policy
Shipping & Order Policy
Order Processing
All orders are processed within 1–4 business days.
Orders are not shipped on weekends or holidays.
Once your order has been shipped, you will receive a confirmation email with tracking details.
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🌍 Shipping Regions
We ship to most countries worldwide.
If your country is not available at checkout, please contact us at:
contact@patchiva.com
⏱ Delivery Times
Estimated delivery times are 6–20 business days, depending on your location.
Please note that delivery times may vary due to:
Customs processing
High demand
Carrier delays beyond our control
📦 Shipping Method
We offer free tracked shipping on all orders.
Tracking information will be available within 24–72 hours after shipment.
💰 Customs & Duties
International orders may be subject to customs duties and taxes.
These charges are the customer’s responsibility.
⚠️ Lost or Damaged Packages
📭 Lost Packages
If your order is lost in transit, we will provide a replacement at no additional cost.
In some cases, customers may need to contact the shipping carrier for further assistance.
📦 Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery.
To process your request, please provide:
Clear photos of the damaged item
Photos of the packaging
Please keep all packaging materials until the issue is resolved.
🏠 Address Accuracy
Customers are responsible for providing accurate and complete shipping details.
We are not responsible for lost or delayed shipments due to incorrect addresses.
📩 Delays or Issues
If your order has not arrived after 20 business days, please contact us at:
👉 contact@patchiva.com
Our support team will assist you as soon as possible.